Commerce Policy

Refund Policy

At gleamtree, we strive to provide exceptional HR services tailored to meet your unique needs. Our commitment is to ensure your satisfaction with our offerings. Please review our refund policy below:

1. Eligibility:

• Refunds are applicable within 30 days from the date of purchase of our HR services.

• To be eligible for a refund, clients must express dissatisfaction in writing, detailing specific concerns.

2. Requesting a Refund:

• To initiate a refund, clients must contact our HR support team at contact@gleamtree.co.uk or +44 7418 323636.

• Clearly outline the reasons for seeking a refund and provide relevant details about the concerns.

3. Refund Process:

• Upon receiving your refund request, we will thoroughly review the concerns and notify you of the status within 5 business days.

• If approved, the refund will be processed, and a credit will be issued using the original payment method.

4. Non-Refundable Services:

• Certain services, such as specialized hiring assistance, may not be eligible for a refund.

5. Late or Missing Refunds:

• If you haven't received a refund within the stipulated time, please check with your financial institution and contact us if necessary.

6. Modifications:

• Gleamtree reserves the right to amend this refund policy at any time. Any changes will be communicated to clients in a timely manner.

7. Contact Us:

• For further clarification or assistance, please contact our HR support team at contact@gleamtree.co.uk or +44 7418 323636.

Delivery Policy

At GleamTree, we are committed to delivering unparalleled HR services to our valued clients. Please review our delivery policy to understand how we ensure the seamless provision of our HR solutions:

1. Service Delivery:

• GleamTree HR services are delivered through a combination of in-person consultations, virtual meetings, and digital communication channels.

2. Timelines:

• Timelines for service delivery will be communicated during the initial consultation and outlined in the service agreement.

• Clients can expect timely delivery of services within the agreed-upon schedule.

3. Communication Channels:

• Primary communication channels include email, phone, and virtual meetings.

• Clients will be informed promptly of any changes to the delivery schedule or unexpected delays.

4. Client Responsibilities:

• Clients are expected to provide necessary information and documentation promptly to facilitate efficient service delivery.

• Any changes in project scope or requirements should be communicated to GleamTree as soon as possible.

5. Confidentiality:

• GleamTree upholds strict confidentiality regarding all client information and ensures secure transmission of sensitive data during service delivery.

6. Modifications:

• GleamTree reserves the right to make modifications to the delivery schedule if unforeseen circumstances arise. Clients will be informed of any changes promptly.

7. Client Acknowledgment:

• Clients are required to acknowledge receipt of deliverables promptly and communicate any concerns or feedback within a reasonable timeframe.

8. Client Support:

• GleamTree provides ongoing support to address client queries and concerns related to the delivered services.

9. Contact Information:

• For any questions or concerns regarding service delivery, please contact our customer support team at contact@gleamtreehr.com or +44 7418 323636.

Thank you for choosing GleamTree for your HR needs. We look forward to delivering exceptional services that exceed your expectations.

Cancellation Policy

At GleamTree, we understand that circumstances may change, and we strive to accommodate our clients' needs. Please review our cancellation policy for a clear understanding of our procedures:

1. Cancellation Requests:

• Clients may request the cancellation of HR services by notifying GleamTree in writing via email at contact@gleamtree.co.uk.

2. Cancellation Period:

• Cancellations must be made at least 3 days before the scheduled service delivery date.

• Cancellations received within 2 days of the scheduled service delivery may be subject to a cancellation fee.

3. Cancellation Fee:

• Cancellation fees are determined based on the nature and scope of the services scheduled.

• Clients will be notified of any applicable cancellation fees upon submitting their cancellation request.

4. Refund Policy:

• Refunds for cancelled services are subject to GleamTree's refund policy, as outlined in the refund policy document.

5. Modifications:

• GleamTree reserves the right to make modifications to the cancellation policy. Any changes will be communicated to clients in a timely manner.

6. Client Responsibilities:

• Clients are responsible for promptly notifying GleamTree of any changes in their requirements or the need for service cancellations.

• Failure to adhere to the cancellation policy may result in additional charges.

7. Contact Information:

• For cancellation requests or inquiries, please contact our customer support team at contact@gleamtree.co.uk or +44 7418 323636.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@gleamtree.co.uk